User Handbook | Notion

Your company's new service desk platform that makes getting help faster and easier, right in Slack.

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Plot twist: This isn't your typical boring handbook. We promise to keep the corporate jargon to a minimum and actually help you understand how to use your companies service desk. Consider this your survival guide for navigating support requests without losing your sanity.

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What's Ravenna?

Your organization just upgraded from the dark ages of service desk tickets. Remember those days of submitting requests into the abyss and praying to the IT gods for a response? Well, forget about em.

Ravenna lives right in Slack, which means no more "have you tried turning it off and on again?" email marathons or wondering if your ticket got lost in some digital vortex. It's like having a personal assistant who actually responds and doesn't judge you for asking how to work the office printers for the fifth time, or is it sixth time?

What can you get help with?

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IT support — Software access, equipment requests, troubleshooting, and yes, password resets

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HR assistance — Onboarding questions, policy clarification, benefits, and "which form do I need?" mysteries

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Facilities — Office supplies, desk assignments, maintenance requests, and the eternal quest for more monitor space

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Operations — Process questions, vendor requests, compliance support, and "how do we actually do this?" moments

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Reality check: Your specific workspaces and request types depend on how your organization set things up. If you're not sure what's available, just ask.

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Why this doesn't suck (unlike traditional helpdesks)

⚡ Faster support (no, really)

📊 Easier tracking (goodbye ticket limbo)

🧠 Self-service options (for the overachievers)

Opening requests

So you need help with something. Great! Here's how to get it:

Ravenna Slack app — Your personal help assistant, right in the Slack sidebar

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