Your company's new service desk platform that makes getting help faster and easier, right in Slack.

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This handbook provides guidance on using Ravenna, your company's service desk platform. It covers how to submit requests, track progress, and take advantage of the system's features to get help efficiently.

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What is Ravenna?

Ravenna is your organization's service desk platform, integrated directly into Slack. This means you can submit and track support requests without leaving your everyday communication tool.

Key benefits include:

• Submit requests directly from Slack messages
• Track progress in organized threads
• Access to AI-powered knowledge base for instant answers
• Centralized dashboard for all your requests

Types of requests you can submit

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IT support — Software access, equipment requests, troubleshooting, and password resets

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HR assistance — Onboarding questions, policy clarification, benefits, and form requests

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Facilities — Office supplies, desk assignments, maintenance requests, and workspace needs

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Operations — Process questions, vendor requests, compliance support, and procedural guidance

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Your specific request types depend on how your organization has configured Ravenna. Check with your team leads or administrators if you're unsure about available categories.

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Key advantages

⚡ Faster support

📊 Easier tracking

🧠 Self-service options